Where did the weekend go???? [Photo][Photo]Well the weekend is almost over! I think what made it worse is that I had to work on Friday night and Saturday. I woke up this morning and told myself to shape as I had to get working but everything in me went into rebellion and I found a million more urgent (but necessary) things to do like clean the house until it shone!!!!!!But alas I can no longer avoid being chained to my computer for a few hours. One of the things I dont like about working the way I do is that the work is never done! Because I am a one man show I have to do the selling,the marketing, the actual work, respond to customers needs, give follow up work or pre work , develop training courses. And in between all this I need to read and do research to stay on top of my game!!I have been doing a lot of thinking and research about customer service lately. The best definition of customer serivce that I can think of is "to exceed the expectations of your customers". This started me thinking about all my customers. My emotional customers: my family and friends. The best measurement of customer service is feedback. So Joy, Nats and Jesse how am I doing? As my "customers" am I blowing you away with the service I offer you? Do I listen to what you need and give it to you? Am I doing enough to keep you coming back for more? How about you Jenny, Aruna , Maria and Eddy? Am I available enough for you? Am I hearing what you are saying and what you are not saying? What do you need from me? Let me now guys because one thing is for sure :you are the most important "customers" I will ever have, and I want to make sure that I always keep you coming back for more!Namaste en groete!Kim (aka The Mama)