Where did the weekend go???? [Photo][Photo]Well the weekend is almost over! I think what made it worse is that I had to work on Friday night and Saturday. I woke up this morning and told myself to shape as I had to get working but everything in me went into rebellion and I found a million more urgent (but necessary) things to do like clean the house until it shone!!!!!!But alas I can no longer avoid being chained to my computer for a few hours. One of the things I dont like about working the way I do is that the work is never done! Because I am a one man show I have to do the selling,the marketing, the actual work, respond to customers needs, give follow up work or pre work , develop training courses. And in between all this I need to read and do research to stay on top of my game!!I have been doing a lot of thinking and research about customer service lately. The best definition of customer serivce that I can think of is "to exceed the expectations of your customers". This started me thinking about all my customers. My emotional customers: my family and friends. The best measurement of customer service is feedback. So Joy, Nats and Jesse how am I doing? As my "customers" am I blowing you away with the service I offer you? Do I listen to what you need and give it to you? Am I doing enough to keep you coming back for more? How about you Jenny, Aruna , Maria and Eddy? Am I available enough for you? Am I hearing what you are saying and what you are not saying? What do you need from me? Let me now guys because one thing is for sure :you are the most important "customers" I will ever have, and I want to make sure that I always keep you coming back for more!Namaste en groete!Kim (aka The Mama)

Monday, Monday

What is it about Mondays that inspire such anxiety on a Sunday night? I couldnt sleep again last night as my perfectionistic brain tried to ensure that I had everything prepared for the next day. IU had a new set of clients and I wanted things to go right. Sometimes I fee like my own worst enemy because I will never let myself swith off and rest!!!

Mothers Day

Happy Mothers Day to me and any other mom out there who is far away from home and her family. Today was better than I thought it was going to be. Just knowing that I am away from home because I am providing for my family makes it worthwhile. In fact today I felt a real sense of achievement and pride for doing something my ex husband could never do! Kudos to me!!! I attach a photo of my mothers day gifts and a picture of where I spent the majority of my day reading and researching. As you know a womans work is never done!!!!!!!!!!!!!! To any other moms out there - keep strong. Child rearing is a long term investment that only pays off when they fly away free and then CHOOSE to come back to you. To my two beautiful children Joy and Jesse - I love you! To Chase, my angel in heaven - Mommy loves you too.

Home away from home

So here it is! my home away from home here in Grand Bay in Mauritius. It is really, really pink! But at least it is mine and I can come and go as I please. Let me know what you think. I need some advice on decorating pink rooms on a budget!

To my precious family in Joburg - I love you madly! XXXXXXXX

Sleep and frustrated

Today I woke up tired. Im not managing to sleep well in my new apertment in Mauritius and Im frustrated because I dont know why. I tossed and turned the whole night. Normally when this occurs, its because something is worrying me but there is nothing that I can think of!

My new place is so peaceful and quiet - I know that it was the right decision to stay there instead of at the hotel. So why cant I sleeeeeeeeeeeeeeeeeeeep???????????????

Welcome!

Hi there Friends and Family!

My name is Kim Andersen and Im an organisational development consultant who spends an insane amount of time travelling the world helping people to develop healthy organisations that advance their strategic intent. I also do training on a variety of development subjects on which I am an expert and life coaching to around 45 clients. i also own a retail business in Johannesburg South Africa.

My main purpose on this earth is to be a good mother to my two amazing children Joy and Jesse. The purpose of this blog is to find a way of chatting to them about my day to day adventures while I am away and to gain a keyhole into their worlds.

As a mom, I battle to find a balance between the family I love and the work that Im passionate about. Family - this is for you!

P.s Im the one in the middle with my trademark rose broach!